Returns & Refund Policy

Last updated: 24 September 2026

1. Statutory consumer rights

Nothing in this policy removes mandatory rights. For example, EU consumers buying qualifying goods online generally have a 14-day withdrawal period, subject to legal exceptions, and qualifying new goods have a minimum 2-year legal guarantee against lack of conformity.

2. Travelvol voluntary return window

In addition to mandatory rights, Travelvol aims to accept eligible unused returns within 30 days of delivery. Products should be unused, clean, complete and in their original condition and packaging where reasonably possible.

3. How to request a return

Email Travelvol3@gmail.com with your order number, item(s), reason for return and delivery details. Wait for return instructions before sending goods.

4. Return shipping

For a voluntary change-of-mind return, return postage is normally the customer’s responsibility unless we state otherwise. Where a product is defective or the law requires the seller to pay return costs, we will handle the applicable costs.

5. Refunds

Approved refunds are sent to the original payment method unless the law permits or requires another method. Refund timing can depend on the payment provider.

6. Exclusions

Some goods may be excluded from voluntary returns for hygiene, personalization or other lawful reasons. Mandatory statutory exceptions and rights always apply.